Humana

A complete redesign of the experience and interface of the Medical Record Retrieval Platform

Overview

Humana, a leading health insurance provider in the nation, has a long history in the Risk Adjustment business. With its rapid expansion, Humana has outgrown its old current platform.

As the lead designer of the project, I interviewed 20+ Humana stakeholders and Cotiviti employees to learn about their pain points, strategized new user flows and features, and created 100 screens for wireframes and prototypes within 5 weeks. Humana was thrilled with the intuitive, one-of-a-kind experience we created for their Associates, as we have accomplished what was considered mission impossible.